Reviews are one of the first things people compare when choosing between you and the business down the street. Plenty of satisfied customers never leave one simply because nobody asked. We set up a simple follow-up after each job that asks your customers for a review by text or email, so the asking happens every time instead of whenever someone remembers. A steady flow of new reviews starts with asking every time.
The request goes out while the job is still fresh. When a job is finished, your customer gets a short, friendly message that thanks them and links straight to your Google review form. There is no hunting for your listing, and nothing for your team to remember. It happens the same way every time.
We ask every customer, not only the ones we expect to be happy. Filtering out unhappy customers before they can review you is against Google’s rules, and it puts your listing at risk. An honest spread of reviews, answered well, is more believable to the next customer than a wall of perfect scores. Honest reviews are the ones that persuade.
The next customer reads your replies as well as your reviews. A calm, thoughtful reply to a disappointing review can show more about how you work than the review itself. We help you answer every review, the good ones and the hard ones, in your own voice. How you answer is part of the review.
Every review is real, and every one stays yours. The reviews live on your own Google Business Profile and belong to your business, and the customer list the requests go to is yours too. We never buy, write or trade reviews. You can verify everything we claim: every review is from a real customer.
Every review system we set up starts from one question: when is your customer
happiest with the work you did?
